Zhiyang Zhang, Fangkai Yang, Xiaoting Qin, Jue Zhang, Qingwei Lin, Gong Cheng, Dongmei Zhang, Saravan Rajmohan, Qi Zhang
The Vision of Autonomic Computing (ACV), proposed over two decades ago, envisions computing systems that self-manage akin to biological organisms, adapting seamlessly to changing environments. Despite decades of research, achieving ACV remains challenging due to the dynamic and complex nature of modern computing systems. Recent advancements in Large Language Models (LLMs) offer promising solutions to these challenges by leveraging their extensive knowledge, language understanding, and task automation capabilities. This paper explores the feasibility of realizing ACV through an LLM-based multi-agent framework for microservice management. We introduce a five-level taxonomy for autonomous service maintenance and present an online evaluation benchmark based on the Sock Shop microservice demo project to assess our framework's performance. Our findings demonstrate significant progress towards achieving Level 3 autonomy, highlighting the effectiveness of LLMs in detecting and resolving issues within microservice architectures. This study contributes to advancing autonomic computing by pioneering the integration of LLMs into microservice management frameworks, paving the way for more adaptive and self-managing computing systems. The code will be made available at https://aka.ms/ACV-LLM.
Jia Fu, Xiaoting Qin, Fangkai Yang, Lu Wang, Jue Zhang, Qingwei Lin, Yubo Chen, Dongmei Zhang, Saravan Rajmohan, Qi Zhang
Recent advancements in Large Language Models have transformed ML/AI development, necessitating a reevaluation of AutoML principles for the Retrieval-Augmented Generation (RAG) systems. To address the challenges of hyper-parameter optimization and online adaptation in RAG, we propose the AutoRAG-HP framework, which formulates the hyper-parameter tuning as an online multi-armed bandit (MAB) problem and introduces a novel two-level Hierarchical MAB (Hier-MAB) method for efficient exploration of large search spaces. We conduct extensive experiments on tuning hyper-parameters, such as top-k retrieved documents, prompt compression ratio, and embedding methods, using the ALCE-ASQA and Natural Questions datasets. Our evaluation from jointly optimization all three hyper-parameters demonstrate that MAB-based online learning methods can achieve Recall@5 $\approx 0.8$ for scenarios with prominent gradients in search space, using only $\sim20\%$ of the LLM API calls required by the Grid Search approach. Additionally, the proposed Hier-MAB approach outperforms other baselines in more challenging optimization scenarios. The code will be made available at https://aka.ms/autorag.
Shouju Wang, Fenglin Yu, Xirui Liu, Xiaoting Qin, Jue Zhang, Qingwei Lin, Dongmei Zhang, Saravan Rajmohan
The increasing autonomy of LLM agents in handling sensitive communications, accelerated by Model Context Protocol (MCP) and Agent-to-Agent (A2A) frameworks, creates urgent privacy challenges. While recent work reveals significant gaps between LLMs' privacy Q&A performance and their agent behavior, existing benchmarks remain limited to static, simplified scenarios. We present PrivacyChecker, a model-agnostic, contextual integrity based mitigation approach that effectively reduces privacy leakage from 36.08% to 7.30% on DeepSeek-R1 and from 33.06% to 8.32% on GPT-4o, all while preserving task helpfulness. We also introduce PrivacyLens-Live, transforming static benchmarks into dynamic MCP and A2A environments that reveal substantially higher privacy risks in practical. Our modular mitigation approach integrates seamlessly into agent protocols through three deployment strategies, providing practical privacy protection for the emerging agentic ecosystem. Our data and code will be made available at https://aka.ms/privacy_in_action.
Yingzhe Peng, Xiaoting Qin, Zhiyang Zhang, Jue Zhang, Qingwei Lin, Xu Yang, Dongmei Zhang, Saravan Rajmohan, Qi Zhang
The rise of large language models (LLMs) has revolutionized user interactions with knowledge-based systems, enabling chatbots to synthesize vast amounts of information and assist with complex, exploratory tasks. However, LLM-based chatbots often struggle to provide personalized support, particularly when users start with vague queries or lack sufficient contextual information. This paper introduces the Collaborative Assistant for Personalized Exploration (CARE), a system designed to enhance personalization in exploratory tasks by combining a multi-agent LLM framework with a structured user interface. CARE's interface consists of a Chat Panel, Solution Panel, and Needs Panel, enabling iterative query refinement and dynamic solution generation. The multi-agent framework collaborates to identify both explicit and implicit user needs, delivering tailored, actionable solutions. In a within-subject user study with 22 participants, CARE was consistently preferred over a baseline LLM chatbot, with users praising its ability to reduce cognitive load, inspire creativity, and provide more tailored solutions. Our findings highlight CARE's potential to transform LLM-based systems from passive information retrievers to proactive partners in personalized problem-solving and exploration.
Lingxiang Hu, Shurun Yuan, Xiaoting Qin, Jue Zhang, Qingwei Lin, Dongmei Zhang, Saravan Rajmohan, Qi Zhang
In contemporary workplaces, meetings are essential for exchanging ideas and ensuring team alignment but often face challenges such as time consumption, scheduling conflicts, and inefficient participation. Recent advancements in Large Language Models (LLMs) have demonstrated their strong capabilities in natural language generation and reasoning, prompting the question: can LLMs effectively delegate participants in meetings? To explore this, we develop a prototype LLM-powered meeting delegate system and create a comprehensive benchmark using real meeting transcripts. Our evaluation reveals that GPT-4/4o maintain balanced performance between active and cautious engagement strategies. In contrast, Gemini 1.5 Pro tends to be more cautious, while Gemini 1.5 Flash and Llama3-8B/70B display more active tendencies. Overall, about 60\% of responses address at least one key point from the ground-truth. However, improvements are needed to reduce irrelevant or repetitive content and enhance tolerance for transcription errors commonly found in real-world settings. Additionally, we implement the system in practical settings and collect real-world feedback from demos. Our findings underscore the potential and challenges of utilizing LLMs as meeting delegates, offering valuable insights into their practical application for alleviating the burden of meetings.
Zhiyang Zhang, Xi Chen, Fangkai Yang, Xiaoting Qin, Chao Du, Xi Cheng, Hangxin Liu, Qingwei Lin, Saravan Rajmohan, Dongmei Zhang
Large language model (LLM)-based AI delegates are increasingly utilized to act on behalf of users, assisting them with a wide range of tasks through conversational interfaces. Despite their advantages, concerns arise regarding the potential risk of privacy leaks, particularly in scenarios involving social interactions. While existing research has focused on protecting privacy by limiting the access of AI delegates to sensitive user information, many social scenarios require disclosing private details to achieve desired social goals, necessitating a balance between privacy protection and disclosure. To address this challenge, we first conduct a pilot study to investigate user perceptions of AI delegates across various social relations and task scenarios, and then propose a novel AI delegate system that enables privacy-conscious self-disclosure. Our user study demonstrates that the proposed AI delegate strategically protects privacy, pioneering its use in diverse and dynamic social interactions.
Lexiang Huang, Anjaly Parayil, Jue Zhang, Xiaoting Qin, Chetan Bansal, Jovan Stojkovic, Pantea Zardoshti, Pulkit Misra, Eli Cortez, Raphael Ghelman, Íñigo Goiri, Saravan Rajmohan, Jim Kleewein, Rodrigo Fonseca, Timothy Zhu, Ricardo Bianchini
Today, cloud workloads are essentially opaque to the cloud platform. Typically, the only information the platform receives is the virtual machine (VM) type and possibly a decoration to the type (e.g., the VM is evictable). Similarly, workloads receive little to no information from the platform; generally, workloads might receive telemetry from their VMs or exceptional signals (e.g., shortly before a VM is evicted). The narrow interface between workloads and platforms has several drawbacks: (1) a surge in VM types and decorations in public cloud platforms complicates customer selection; (2) essential workload characteristics (e.g., low availability requirements, high latency tolerance) are often unspecified, hindering platform customization for optimized resource usage and cost savings; and (3) workloads may be unaware of potential optimizations or lack sufficient time to react to platform events. In this paper, we propose a framework, called Workload Intelligence (WI), for dynamic bi-directional communication between cloud workloads and cloud platform. Via WI, workloads can programmatically adjust their key characteristics, requirements, and even dynamically adapt behaviors like VM priorities. In the other direction, WI allows the platform to programmatically inform workloads about upcoming events, opportunities for optimization, among other scenarios. Because of WI, the cloud platform can drastically simplify its offerings, reduce its costs without fear of violating any workload requirements, and reduce prices to its customers on average by 48.8%.
Wenjie Fu, Xiaoting Qin, Jue Zhang, Qingwei Lin, Lukas Wutschitz, Robert Sim, Saravan Rajmohan, Dongmei Zhang
Enterprise LLM agents can dramatically improve workplace productivity, but their core capability, retrieving and using internal context to act on a user's behalf, also creates new risks for sensitive information leakage. We introduce CI-Work, a Contextual Integrity (CI)-grounded benchmark that simulates enterprise workflows across five information-flow directions and evaluates whether agents can convey essential content while withholding sensitive context in dense retrieval settings. Our evaluation of frontier models reveals that privacy failures are prevalent (violation rates range from 15.8%-50.9%, with leakage reaching up to 26.7%) and uncovers a counterintuitive trade-off critical for industrial deployment: higher task utility often correlates with increased privacy violations. Moreover, the massive scale of enterprise data and potential user behavior further amplify this vulnerability. Simply increasing model size or reasoning depth fails to address the problem. We conclude that safeguarding enterprise workflows requires a paradigm shift, moving beyond model-centric scaling toward context-centric architectures.
Fenglin Yu, Fangkai Yang, Xiaoting Qin, Zhiyang Zhang, Jue Zhang, Qingwei Lin, Hongyu Zhang, Yingnong Dang, Saravan Rajmohan, Dongmei Zhang, Qi Zhang
The increasing complexity of modern software systems necessitates robust autonomic self-management capabilities. While Large Language Models (LLMs) demonstrate potential in this domain, they often face challenges in adapting their general knowledge to specific service contexts. To address this limitation, we propose ServiceOdyssey, a self-learning agent system that autonomously manages microservices without requiring prior knowledge of service-specific configurations. By leveraging curriculum learning principles and iterative exploration, ServiceOdyssey progressively develops a deep understanding of operational environments, reducing dependence on human input or static documentation. A prototype built with the Sock Shop microservice demonstrates the potential of this approach for autonomic microservice management.
Yanting Chen, Yi Ren, Xiaoting Qin, Jue Zhang, Kehong Yuan, Lu Han, Qingwei Lin, Dongmei Zhang, Saravan Rajmohan, Qi Zhang
Video recordings of user activities, particularly desktop recordings, offer a rich source of data for understanding user behaviors and automating processes. However, despite advancements in Vision-Language Models (VLMs) and their increasing use in video analysis, extracting user actions from desktop recordings remains an underexplored area. This paper addresses this gap by proposing two novel VLM-based methods for user action extraction: the Direct Frame-Based Approach (DF), which inputs sampled frames directly into VLMs, and the Differential Frame-Based Approach (DiffF), which incorporates explicit frame differences detected via computer vision techniques. We evaluate these methods using a basic self-curated dataset and an advanced benchmark adapted from prior work. Our results show that the DF approach achieves an accuracy of 70% to 80% in identifying user actions, with the extracted action sequences being re-playable though Robotic Process Automation. We find that while VLMs show potential, incorporating explicit UI changes can degrade performance, making the DF approach more reliable. This work represents the first application of VLMs for extracting user action sequences from desktop recordings, contributing new methods, benchmarks, and insights for future research.
Kunal Jain, Anjaly Parayil, Ankur Mallick, Esha Choukse, Xiaoting Qin, Jue Zhang, Íñigo Goiri, Rujia Wang, Chetan Bansal, Victor Rühle, Anoop Kulkarni, Steve Kofsky, Saravan Rajmohan
Large Language Model (LLM) workloads have distinct prefill and decode phases with different compute and memory requirements which should ideally be accounted for when scheduling input queries across different LLM instances in a cluster. However existing scheduling algorithms treat LLM workloads as monolithic jobs without considering the distinct characteristics of the two phases in each workload. This leads to sub-optimal scheduling and increased response latency. In this work, we start by characterizing factors affecting the response latency during LLM inference serving. We establish that better load balancing of inference requests across the available LLM instances can improve the end-to-end latency to a larger extent than merely focusing on optimizing the instance-level scheduler. Motivated by our findings, we propose a heuristic-guided reinforcement learning-based intelligent router for data-driven and workload-aware scheduling. Our router schedules queries across LLM instances by leveraging a trainable response-length predictor, and a novel formulation for estimating the impact of mixing different workloads and achieves over 11% lower end-to-end latency than existing approaches on a mix of public datasets and 7.8% lower end-to-end latency on real workload data with diverse input and output trends from Cloud Provider X. Additionally, the proposed framework can also serve as a standard for benchmarking different LLM inference schedulers since it provides the best latency for a given model, hardware, and instance-level scheduler combination.
Sitao Cheng, Ziyuan Zhuang, Yong Xu, Fangkai Yang, Chaoyun Zhang, Xiaoting Qin, Xiang Huang, Ling Chen, Qingwei Lin, Dongmei Zhang, Saravan Rajmohan, Qi Zhang
Large Language Models (LLMs) have shown potential in reasoning over structured environments, e.g., knowledge graph and table. Such tasks typically require multi-hop reasoning, i.e., match natural language utterance with instances in the environment. Previous methods leverage LLMs to incrementally build a reasoning path, where the LLMs either invoke tools or pick up schemas by step-by-step interacting with the environment. We propose Reasoning-Path-Editing (Readi), a novel framework where LLMs can efficiently and faithfully reason over structured environments. In Readi, LLMs initially generate a reasoning path given a query, and edit the path only when necessary. We instantiate the path on structured environments and provide feedback to edit the path if anything goes wrong. Experimental results on three KGQA and two TableQA datasets show the effectiveness of Readi, significantly surpassing previous LLM-based methods (by 9.1% Hit@1 on WebQSP, 12.4% on MQA-3H and 9.5% on WTQ), comparable with state-of-the-art fine-tuned methods (67% on CWQ and 74.7% on WebQSP) and substantially boosting the vanilla LLMs (by 14.9% on CWQ). Our code will be available on https://aka.ms/readi.
Bo Qiao, Liqun Li, Xu Zhang, Shilin He, Yu Kang, Chaoyun Zhang, Fangkai Yang, Hang Dong, Jue Zhang, Lu Wang, Minghua Ma, Pu Zhao, Si Qin, Xiaoting Qin, Chao Du, Yong Xu, Qingwei Lin, Saravan Rajmohan, Dongmei Zhang
Large Language Models (LLMs) have shown impressive abilities in natural language understanding and generation, leading to their widespread use in applications such as chatbots and virtual assistants. However, existing LLM frameworks face limitations in handling domain-specific data analytics tasks with rich data structures. Moreover, they struggle with flexibility to meet diverse user requirements. To address these issues, TaskWeaver is proposed as a code-first framework for building LLM-powered autonomous agents. It converts user requests into executable code and treats user-defined plugins as callable functions. TaskWeaver provides support for rich data structures, flexible plugin usage, and dynamic plugin selection, and leverages LLM coding capabilities for complex logic. It also incorporates domain-specific knowledge through examples and ensures the secure execution of generated code. TaskWeaver offers a powerful and flexible framework for creating intelligent conversational agents that can handle complex tasks and adapt to domain-specific scenarios. The code is open sourced at https://github.com/microsoft/TaskWeaver/.
Anjaly Parayil, Jue Zhang, Xiaoting Qin, Íñigo Goiri, Lexiang Huang, Timothy Zhu, Chetan Bansal
Cloud providers introduce features (e.g., Spot VMs, Harvest VMs, and Burstable VMs) and optimizations (e.g., oversubscription, auto-scaling, power harvesting, and overclocking) to improve efficiency and reliability. To effectively utilize these features, it's crucial to understand the characteristics of workloads running in the cloud. However, workload characteristics can be complex and depend on multiple signals, making manual characterization difficult and unscalable. In this study, we conduct the first large-scale examination of first-party workloads at Microsoft to understand their characteristics. Through an empirical study, we aim to answer the following questions: (1) What are the critical workload characteristics that impact efficiency and reliability on cloud platforms? (2) How do these characteristics vary across different workloads? (3) How can cloud platforms leverage these insights to efficiently characterize all workloads at scale? This study provides a deeper understanding of workload characteristics and their impact on cloud performance, which can aid in optimizing cloud services. Additionally, it identifies potential areas for future research.
Yuanmin Tang, Xiaoting Qin, Jue Zhang, Jing Yu, Gaopeng Gou, Gang Xiong, Qingwei Ling, Saravan Rajmohan, Dongmei Zhang, Qi Wu
Composed Image Retrieval (CIR) aims to retrieve target images that closely resemble a reference image while integrating user-specified textual modifications, thereby capturing user intent more precisely. Existing training-free zero-shot CIR (ZS-CIR) methods often employ a two-stage process: they first generate a caption for the reference image and then use Large Language Models for reasoning to obtain a target description. However, these methods suffer from missing critical visual details and limited reasoning capabilities, leading to suboptimal retrieval performance. To address these challenges, we propose a novel, training-free one-stage method, One-Stage Reflective Chain-of-Thought Reasoning for ZS-CIR (OSrCIR), which employs Multimodal Large Language Models to retain essential visual information in a single-stage reasoning process, eliminating the information loss seen in two-stage methods. Our Reflective Chain-of-Thought framework further improves interpretative accuracy by aligning manipulation intent with contextual cues from reference images. OSrCIR achieves performance gains of 1.80% to 6.44% over existing training-free methods across multiple tasks, setting new state-of-the-art results in ZS-CIR and enhancing its utility in vision-language applications. Our code will be available at https://github.com/Pter61/osrcir2024/.
Chaoyun Zhang, Zicheng Ma, Yuhao Wu, Shilin He, Si Qin, Minghua Ma, Xiaoting Qin, Yu Kang, Yuyi Liang, Xiaoyu Gou, Yajie Xue, Qingwei Lin, Saravan Rajmohan, Dongmei Zhang, Qi Zhang
Verbatim feedback constitutes a valuable repository of user experiences, opinions, and requirements essential for software development. Effectively and efficiently extracting valuable insights from such data poses a challenging task. This paper introduces Allhands , an innovative analytic framework designed for large-scale feedback analysis through a natural language interface, leveraging large language models (LLMs). Allhands adheres to a conventional feedback analytic workflow, initially conducting classification and topic modeling on the feedback to convert them into a structurally augmented format, incorporating LLMs to enhance accuracy, robustness, generalization, and user-friendliness. Subsequently, an LLM agent is employed to interpret users' diverse questions in natural language on feedback, translating them into Python code for execution, and delivering comprehensive multi-modal responses, including text, code, tables, and images. We evaluate Allhands across three diverse feedback datasets. The experiments demonstrate that Allhands achieves superior efficacy at all stages of analysis, including classification and topic modeling, eventually providing users with an "ask me anything" experience with comprehensive, correct and human-readable response. To the best of our knowledge, Allhands stands as the first comprehensive feedback analysis framework that supports diverse and customized requirements for insight extraction through a natural language interface.